1. Digital Product Refund Policy

All products sold on katharineArtistry.com are digital goods, including graphic design templates, UI components, vector assets, and other downloadable design resources.
Since digital products can be accessed and copied immediately upon delivery, refunds or returns are generally not supported.
Once an order is completed and successfully delivered (including the provision of download links or file access permissions), the transaction is considered final.

  1. Non-Refundable Situations

Refunds are typically not granted in the following situations:
Product files have already been successfully downloaded or accessed.
The user is subjectively dissatisfied with the design style or content.
An incorrect product was purchased, but the download has already been completed.
The product cannot be used due to software incompatibility (issues related to the user’s device).
The user failed to read the product description or usage requirements.

  1. Special Circumstances Eligible for Refund

You may request a refund under the following limited circumstances:
Duplicate charges or accidental duplicate purchases.
Technical errors prevent access to the files, and the issue cannot be resolved.
System errors resulted in incorrect billing.
The product files are severely corrupted and cannot be replaced.
All refund requests will be reviewed by our customer support team to determine whether they are approved.

  1. Refund Request Process

To request a refund, please follow these steps:
Send an email to our customer support address.
Provide the following information:
Order Number
Email address used for the purchase
Description of the issue
Relevant screenshots (if applicable)
We will review your request and respond with a resolution within 3–5 business days.

  1. Refund Processing Time

If your refund request is approved:
The refund will be issued to the original payment method used for the purchase.
Refunds typically take 5–10 business days to appear in your account (depending on your bank or payment platform).

  1. Subscription and Billing Information

All products on this website are sold as:
One-Time Purchases
Non-subscription items
Without automatic renewal
Therefore, you will not incur recurring charges or receive ongoing bills.

  1. Abuse of Refund Policy

To protect the interests of our platform and creators:
Maliciously or frequently requesting refunds.
Requesting a refund repeatedly after the product has already been downloaded.
Attempting to circumvent payment to obtain resources.
Engaging in the behaviors listed above may result in account restrictions or the refusal of future services.

  1. Third-Party Payment Information

All payments are processed through third-party payment platforms.
We have no control over their processing times or any additional fees they may charge; however, we will assist users in resolving issues to the best of our ability within reasonable limits.

9. Policy Updates

We reserve the right to update these Refund Terms at any time. Any updates will be posted on this page; your continued use of this website constitutes your acceptance of the latest version of the terms.

  1. Contact Us

If you have any questions regarding this Refund Policy, please contact:
Company Name: Katharine Artistry LLC
Address: 3646 Harrison Ave
Brookfield, IL 60513
Email:
[email protected]
[email protected]